Terms of Service

The following terms serve as a contract that governs your use of our family of websites, applications, contents, and services (the “Service”).

BY SIGNING UP, BROWSING, USING OR ACCESSING THE SERVICE, YOU SIGNIFY THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO THESE TERMS, INCLUDING OUR PRIVACY POLICY, ANY APPLICABLE END USER LICENSE AGREEMENT AND ANY ADDITIONAL TERMS OR FUTURE MODIFICATIONS (COLLECTIVELY "TERMS"), AND TO RESOLVE ANY DISPUTE BY ARBITRATION.

1. Summary of Terms

  • These Terms have the same force and effect as an agreement signed in writing. By agreeing to the Terms, you represent and warrant to us: (a) that you have not previously been suspended or removed from the Service and (b) that your registration and your use of the Service is in compliance with any and all applicable laws and regulations.
  • If you do not agree to these Terms, you may not use the Service.
  • Each time you access any content from the Service, you signify your agreement to the then-current terms.
  • These Terms are subject to change at any time; therefore, you are responsible to review these Terms regularly to learn about any changes.
  • We will post an updated version of these Terms if we modify them.
  • You understand and agree that your ongoing use of the Service after we post or provide notice of the changes to these Terms means that you accept and confirm that the updated Terms apply to you.
  • The laws of the State of Nevada govern these Terms.
  • You agree to resolve any dispute with us as provided in the Dispute Resolution Procedures described in Sections 19 and 20 below, which include arbitration and the options you have with arbitration.
  • We use the term "you" or “your” to mean the person or entity who will access or use the Service as an end user.
  • The term "login" means the combination of a unique username and password that is used to access our Service. A login is a license to use the Service for a period of time that is specified.
  • "Membership" or "member" means a single registration per user of a valid username and password (login) for the Service while you agree to the Terms.
  • "We," “our” or "us" means Solve Concierge, LLC and Solve.com.

2. About the Service

The Service comprises our family of online Web sites, applications, contents, and services that allow members to schedule a booking with one of our agents.

3. Registration

Although registration is not required to visit the Service’s websites, you will need to register to access certain features of the Service. In order to sign up for a membership, you must:

  • Provide true, complete and up-to-date registration information about yourself;
  • Agree to abide by these Terms; and
  • Have legal capacity to enter into contracts.

Also:

  • We reserve the right to refuse Service or to terminate accounts for any user and to change eligibility requirements at any time.
  • You will need to establish a login account to access certain features of the Service.
  • We may refuse the use of any login that we determine is unacceptable.
  • Only one user is permitted per login and membership account.

4. Your responsibilities. You are responsible for the following:

  • To keep secure (a) your User ID and (b) all devices that you use to access the Service;
  • For all conduct on the Service that is associated with your User ID, including without limitation, activities that occur under your account if others can access your account through any of your devices that are lost or stolen.
  • You may not share your login credentials with anyone else, or allow other users to access the Service through your login and membership account.
  • You may not under any circumstances release your login to any other person, and you are required to keep your login strictly confidential.
  • You understand and agree that we may track through the use of special software each subscriber's entry to the Service to ensure compliance with these terms.
  • You will remain liable for unauthorized use of the Service until we are notified of the security breach by email or telephone.
  • You agree to assume the responsibility to notify us immediately if any breach of security, theft or loss of login, or unauthorized disclosure of login information occurs.

5. Ownership rights

Copyright law and other intellectual property laws and treaties protect the content and applications offered by or through the Service. The Service includes content owned or controlled by us as well as content owned or controlled by third parties and our end users that are licensed to us. The respective owners of the content and we reserve all rights not specifically granted to you. You may not reverse engineer, decompile, or disassemble any aspect of the Service. You may not modify, adapt, or create derivative works from the Service. Do not remove proprietary notices. Do not help anyone else to do any of the things prohibited in this paragraph.

6. Authorization of Use

  • Provided that you have a valid and active membership, we grant you a single login to access the Service. This login shall be granted for sole use to one end user per membership account.
  • You may not modify, alter, transfer, resell, redistribute, sublicense, display or make derivative works of any materials or content provided on the Service.
  • We may in our reasonable discretion terminate your login and membership at any time if the Terms are breached.

7. Usage Rules

You must comply with all laws and these Terms at all times that you are using the Service. You may not violate the rights of others. You are responsible for maintaining at your own expense the equipment and Internet access that you will need to use the Service. You must back up at your own expense any data, such as contact information, files and other data that you desire to keep.You may not transmit through the Service any material, or otherwise engage in any conduct that:

  • Violates or infringes the rights of others, including, without limitation, patent, trademark, trade secret, copyright, publicity or other proprietary rights;
  • Offers for sale any content or products;
  • Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, obscene, pornographic, invasive of another's privacy, tortious, or contains explicit or graphic descriptions, or accounts of, sexual acts;
  • Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
  • Impersonates any person, business or entity, including our employees and agents;
  • Contains viruses, Trojan horses, works, time bombs or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of a computer or computer network;
  • Encourages conduct that would constitute a criminal offense, or that gives rise to civil liability;
  • Violates the Terms;
  • Interferes with the use of the Service by others;
  • Engage in the practices of "screen scraping", "database scraping," or any other activity with the purpose of obtaining and/or copying our database, our lists of users or other information;
  • Modify, translate, decompile, create derivative work(s) of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any legends, notices, or markers, license, sublicense, transfer, sell, mirror, frame, exploit, rent, lease, private label, grant a security interest in, or otherwise use in any manner not expressly permitted in these Terms.

We may take any legal and technical remedies to prevent the violation of the Terms.

8. No Spam

You may not use the Service to transmit, directly or indirectly, any spam or other form of unsolicited bulk communications. You may not harvest information about our users for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications. We may terminate your membership and access to the Service immediately and take any other legal action if you, or anyone using your login violates these provisions.

9. Login / Membership Cancellation

At any time, and without cause, we may cancel or terminate your login or membership in our sole discretion.

10. Privacy Policy; End User License Agreement

  • Our Privacy Policy is located at Solve.com/privacy, which you acknowledge and consent to when you sign up, browse, access or use the Service.
  • Your use of any mobile application or other downloadable software we may provide (each, an “App”) is subject to an End User License Agreement. The applicable End User License Agreement depends on your platform on which the App is designed to run and the features of the App. The End User License Agreement will be presented to you when you download and/or install the App and will be accessible through the App. Apps are deemed part of the Service, and all such End User License Agreements are hereby incorporated into, and made a part of, the Terms by reference.

11. Electronic Messaging

  • Notifications
    By agreeing to receive our notifications you are allowing us to send emails regarding your account which may include but are not limited to an action you took directly, an action you were a target of, or an inaction on your part. You can unsubscribe from notifications at any time via the unsubscribe links found on every email or via your account settings page.
  • Marketing Emails
    By agreeing to receive our newsletter you are allowing us to send you emails or other electronic messages containing news, updates and promotions relating to our Service. You can unsubscribe at any time via the unsubscribe links found on every email or via your account settings page.

12. International Use

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside. You must comply with all local laws within the territories that you access the Service.

13. DISCLAIMER OF WARRANTIES

We provide the Service "as-is," "with all faults" and "as available." We do not guarantee the accuracy or timeliness of the Service. WE GIVE NO EXPRESS WARRANTIES, GUARANTEES OR CONDITIONS. WE DISCLAIM ANY IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATIONS OR GUARANTEES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. YOU USE THE SERVICE ENTIRELY AT YOUR OWN RISK. YOU ASSUME ALL RISK FOR ALL DAMAGES, INCLUDING DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE DEVICE OR LOSS OF DATA THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICE. ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE DOWNLOADED, USED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK.

14. LIABILITY LIMITATION

WE, OUR OWNERS, EMPLOYEES, REPRESENTATIVES, AGENTS AND ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OPERATING OR DELIVERYING THE SERVICE, SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, INABILITY TO USE, OR RELIANCE UPON YOUR USE OF THE SERVICE, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. YOU SPECIFICALLY ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

YOU AGREE THAT OUR AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE USE OF THE SERVICE IS LIMITED TO THE GREATER OF (i) THE AMOUNTS YOU HAVE PAID TO US FOR ACCESS TO AND USE OF THE SERVICE GIVING RISE TO SUCH LIABILITY IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM OR (ii) $100. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN Solve AND YOU.

15. Release, Indemnity

By availing yourself of your use of the Service, you agree to release and hold us and our employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers harmless from any and all losses, damages, rights, claims, and actions of any kind, including reasonable attorneys’ fees and costs, arising from or related to (i) your use or misuse of the Service, (ii) your violation of the Terms or any representation, warranty, or agreements referenced herein, or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any disputes or issues between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

16. Electronic Agreement, Notice

We transact with our users electronically and, therefore, we may provide you with required notices and terms electronically, either by sending you an e-mail to the address that you have provided to us, or by posting a notice on the appropriate Web page. By using the Service or registering with us, you represent that you have the necessary equipment, software and internet access to read, review, print and store any terms or notices that we provide to you. Your affirmative act of (i) accessing or using the Service and/or (ii) registering with us constitutes your acknowledgement and agreement with the Terms. You acknowledge that these Terms may not be denied legal effect or enforceability solely because your agreement to them was formed electronically.

17. General Terms

  • These Terms make up the entire agreement between you and us regarding your use of the Service.
  • We may assign the Terms, in whole or in part, at any time, with or without notice to you.
  • You may not assign the Terms, or any part of it, to any other person. If any provision of the Terms shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.
  • The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of the Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.
  • If a court finds that any of the Terms is invalid or unenforceable, but that by limiting such provision it would become valid or enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
  • Upon termination of the Terms, any provision which, by its nature or express terms should survive, will survive such termination or expiration.

18. Digital Millennium Copyright Act

We are committed to complying with the Digital Millennium Copyright Act applicable to internet service providers (17 U.S.C. §512, as amended). If you have any complaints or objections to material posted on the Service, you may contact us at the following address:

Solve Concierge, LLC
3726 Las Vegas Blvd. South, Suite 606
Las Vegas, NV 89109

Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:

  • The electronic or physical signature of the owner of the copyright or the person authorized to act on the owner's behalf;
  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • a description of the material that you claim is infringing and where it is located on the Service;
  • Your name, address, telephone number, and email address so that we may contact you;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

19. Dispute Resolution

For any dispute that you have with us, you must first give us an opportunity to resolve your claim by sending a written description of your claim to the address in Section 21 below. We each agree to negotiate your claim in good faith. If we are unable to resolve the claim within 60 days after our receipt of your claim, you may pursue your claim in arbitration as described in Section 20 below.

20. Arbitration

  • WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW AND TO THE EXTENT PERMITTED BY LAW, ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE TERMS OR OUR SERVICE, INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION. We each also agree that the Terms affect interstate commerce so that the Federal Arbitration Act and federal arbitration law apply. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THE TERMS AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS' FEES). THIS PROVISION APPLIES TO ANY USER WHO REGISTERS FOR THE SERVICE ON OR AFTER JULY 2, 2016.
  • Notwithstanding the foregoing provision, we both agree that nothing herein shall be deemed to waive, preclude, or otherwise limit either of our right to (a) bring an individual action in small claims court, (b) pursue enforcement actions through applicable federal, state, or local agencies where such actions are available, (c) seek injunctive relief in a court of law, or (d) to file suit in a court of law to address intellectual property infringement claims.
  • If the arbitration provision applies or you choose arbitration to resolve your disputes, then either you or we may start arbitration proceedings. You must send a letter requesting arbitration and describing your claim to our registered agent to begin arbitration. The American Arbitration Association (AAA) will arbitrate all disputes. Any arbitration will be governed by the AAA's Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes (collectively, “AAA Rules”), as modified by the Terms. The AAA Rules and filing forms are available at www.adr.org or by calling 1-800-778-7879.
  • Any arbitration hearings will take place at a location to be agreed upon in Las Vegas, NV, provided that if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a non-appearance based telephonic hearing, or by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in your demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In such case, you agree to reimburse Solve for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
  • CLASS ACTION WAIVER. WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. If a court or arbitrator determines in an action between you and us that this Class Action Waiver is unenforceable, the arbitration agreement will be void as to you. If you choose to pursue your claim in court by opting out of the arbitration provision as specified above, this Class Action Waiver provision will not apply to you. Neither you, nor any other user, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt out requirements above.
  • JURY TRIAL WAIVER. If a claim proceeds in court rather than through arbitration, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

21. Questions and Contact Information

All questions regarding these terms and conditions must be directed to:

By mail:

Solve Concierge, LLC
3726 Las Vegas Blvd. South, Suite 606
Las Vegas, NV 89109

By email:

contact@solve.com

22. Terms if You Make Purchases from Us

This section applies to any purchase of our Service.

  • Billing
    You agree to pay all fees and charges that you incur subject to the payment terms that will be disclosed to you at the time you make your purchase. When you make a purchase from us, you must provide us with a payment method. You must be authorized to use the payment method. You authorize us to charge you for the Service using your payment method. You will pay all charges in advance. You are liable for charges incurred by you until termination of Service. You are responsible for any charges imposed by your credit card issuing bank for exceeding your account limits or overdrawing your account.
  • Electronic Receipt
    You agree to pay all fees and charges that you incur subject to the payment terms that will be disclosed to you at the time you make your purchase. When you make a purchase from us, you must provide us with a payment method. You must be authorized to use the payment method. You authorize us to charge you for the Service using your payment method. You will pay all charges in advance. You are liable for charges incurred by you until termination of Service. You are responsible for any charges imposed by your credit card issuing bank for exceeding your account limits or overdrawing your account.
  • Refunds
    We offer free cancellations or booking changes if you cancel or change your booking 48 hours before your scheduled service. If you cancel or change between 48 - 24 hours of your scheduled service, a cancel or change fee of $50 USD will be applied. If you cancel or change within 24 hours of your scheduled service, no refund will be provided and you will be charged the full booking fee. Should a refund be issued by us, all refunds will be credited solely to the payment method used in the original transaction. We will not issue refunds by cash, check, or to another credit card or payment mechanism.

Last Updated: February 8, 2017